Frequently Asked Questions
How do I use my reservation to enter the parking lot? +
Your booking confirmation email will include a QR Code. You must scan your QR Code from either your mobile phone or paper copy to enter and exit the parking facility.
What should I do if I am unable to enter the parking lot using my reservation credentials? +
Check to ensure you are at the correct parking facility entrance and have arrived at your start time. For additional assistance, push the intercom button on the entry machine.
Will I have to pay additional fees at the facility? +
Your parking reservation confirmation will indicate the time period you opted to reserve and pay for. Any time outside of the entry and exit times will result in additional fees.
What happens if my flight gets delayed and I stay beyond my reservation? +
If you exit past the end time indicated on your reserved parking confirmation, you will be required to pay additional fees via credit card at the exit lane.
What if my trip is cut short, and I exit the facility before the time listed on my pre-paid parking pass? Will I receive a refund for the difference? +
There are no refunds for partially used parking reservations.
Can I cancel a parking reservation, and will I receive a refund? +
You may cancel your parking reservation up to 24 hours prior to the start time by accessing your booking. Cancellations and refunds are provided only for cancellations confirmed at least 24 hours before the start time and are subject to cancellation fees.
How do I edit my reservation (date/time, license plate, etc)? +
You may edit your reservation up to 2 hours prior to the start time listed on your booking confirmation via Manage Booking.
What if I made a parking reservation, but the parking facility is full and closed when I arrive? +
Your parking reservation confirmation reserves your parking space in the facility on the start date of your parking reservation. If you encounter any issues, push the intercom button on the entry machine.
I want to reserve parking at a facility that is not showing up as an option. How do I do that? +
There are a limited number of spaces that can be reserved. If the facility you are looking for is not showing up in the list of available options, there is no availability to make a reservation there. However, it’s likely that drive-up parking in the desired facility may still be an option.
Do I need to park in a specific space for parking reservations? +
Your reservation is not tied to a specific space. You can park in any available space within the selected parking facility.